If I could give them 0 stars I would! I just wish I had read reviews before buying from them. I ordered and paid for shampoo on January 3rd. When February came and no parcel I emailed to find out what was happening. They did answer immediately to say that the item wasn't even in stock and they didn't know when it would be (it is still advertised as for sale on their site!) Did I want an alternative or cancellation. I said that I was very unhappy they hadn't bothered to let me know and said I wanted a refund. I had no response to that. So far I have emailed every......single....day. No refund and no response. I will keep pursuing my refund but I highly recommend that nobody uses them. Terrible service.