Attempted to cancel my order within an hour of purchase and received notifcation 15 hours later that order was being shipped. After following up on the status of my cancellation request I was informed that they were unable to cancel it because the product was already being shipped. The website tells customers they have over 50 customer services agents ready to address requests, this must include filtering cancellation requests that occur prior to shipment. The product arrived in a box that looked like it had been kicked around the pitch in the Euros and when I opened the package expecting it to be destroyed, the product was still in great shape with an expiration date of Feb 2021, four months old. Fitting end to this order! Not bothering with the return process or any future communication with these people, they got my money and never will again. Don't make the same mistake I did - AVOID Carethy.