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Andressa
I would give zero stars if i could In my first order, i read some reviews and i got a little scared, but i decided to wait and see. 10 days after the order I still had not received a single communication. So I went to the website and send an email asking for some update. The update was. We don't have one of the products that you ordered. I was surprised, like, Were you waiting for me to ask about to give me the bad news? Anyway I was able to sort it out with the agent and I received the products a month later. (Not good) When I received the package, i sent an email to the agent that was talking with me and gave him some feedback and some advice to Carethy to take care of their customers, update the website when a product is no longer available, send notification when the order is confirmed and/or has a problem. Things that is common sense to most of the companies. The agent thanked me and we finished the conversation. A couple of weeks later, I was looking for a product that apparently only Carethy had available, so I decided to give them a second chance. In my second order, i immediately received a confirmation email after the checkout , and i was confident that they took some advice from me and, I bet, many other customers. Then I waited, the website said that my order would arrive at jun 18th, so on jun 19th I entered my account to check, and for my surprise, one of the products disappeared from my order, my order number changed, and the amount of the order was decreased, and i didn't receive any money back. Then There i went once more, ask for updates via email. The answer was and I quote "Your order has been send without the following ítems: xxxxxxx. The reason for this change was an unexpected lack of stock. We decided to send the order without these items to avoid further delays." Them simply DECIDED without ever communicating me. So in summary. The price is good, but it's not worthy the lack of care with the customer, and the stress that you need to go through.. If your time doesn't cost you, you can buy from Carethy, every order takes a month to be sorted, if you're lucky It's been a exactly a month since I ordered. I received part of my order last week and still don't have my refund for the product that they decided not deliver. I will never buy again from them!
5 years ago
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Carethy has a 1.4 average rating from 1,045 reviews

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