DO NOT use this company they are not US based and are scammers!!! I placed an Order on March 19 for a product they claimed to have IN STOCK and when I didn't receive it by the guaranteed date I emailed to inquire. They replied they didn't have the product and couldn't get it. I requested a refund immediately on April 9, 2020. Then they send another email stating I could choose another product or request a refund. I emailed back stating I already request a refund and to refund immediately. On April 20, 2020 I received another email stating that it would take a maximum of 14 days to process the refund. All of these emails came from different email addresses. It is now May 8, 2020 and still no refund. Another email today from yet a different email address stating per their websites refunds take 14 days. They keep prolonging their response to drag out refunding you money. If the money is not refunded back by May 11,2020 I will follow up with reporting as fraudulent and with the BBB.