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Ana
TERRIBLE, AVOID AT ALL COST! First of all, the order didnt arrive on time. I waited few days and contacted the client service asking for its whereabouts. Only then I was informed that 2 products are missing and asked to choose the replacements or accept the refund. I replied giving the new options I wanted to have sent. Everytime you contact the client service it takes 2 days to get a reply + each time its a different agent. Usually you have to explain yourself everytime coz they dont seem to read the previous messages you exchanged with their colleagues. When I finally received my package after weeks of back and forth it still missed 4 products !!! no one informed me that the other one were also missing! I contacted once again the client service asking if they could send the missing products and the only answer was no, we can only refund. Its been 2 months ago and we still didnt receive 30euro out of an almost 100euro order! I wish I had read the online comments online before placing an order. Such a bad experience, will never order again!
4 years ago
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Carethy has a 1.4 average rating from 1,045 reviews

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