The CARFAX website defaults to the "6 Reports - $99" option. This is EXTREMELY atypically from a consumer standpoint, to have to de-select that option and select the lower quantity when you only want one report. Unfortunately, I didn't catch this until it was too late and I had already been billed for 6 reports. This is a deceptive and manipulative tactic - very disappointing!! Then to add to my frustration, there isn't a customer service phone number for a quick resolution. I consider this to be bad consumer marketing and NOT a way to build customer loyalty.