I went to sell my 2012 Ford F-150 and CarFax showed the car had been reported a "Total Loss" by an insurance company. The trade-in value of my truck went from $26,000 to $13,000 with the erronious entry. I submitted multiple correction inquires (many Case#) but never heard from anyone. Even the dealer submitted for a correction. I had proof nothing happend during the time frame but CarFax did nothing to correct the misrepresentation. It took 2 months for CarFax to admit an entry was made in error. CarFax has issues with accurate representation of the history of a car. You have no direct contact with users and hide behind the web vail. Mistakes happen.....but when CarFax data is taken as gospel....that's too much power over the consumer. An initial retraction brought the value up to $20k but still cost me $6k!!! CarFax admitted a report had been entered in error but would not totally fix the report. It still showed "Damage Reported". And this was for a comprehensive "glass" claim! CarFax is not reliable!! Phil Buffington pbgart@gmail.com