I have had to use this company now for over a year and my experience has been full of problems. As a customer i have bought a number of cars and have had many errors on the reports. i have personally seen reports saying that a car has a structural damage and after researching the matter and talking to the old owners and the shops found the carfax reports to be false. Other times i have seen a car list 6 owners when it actually had 3 but listed the selling dealerships as past owners as well. they also charge an astronomical amount to the dealerships to provide this to us and constantly have errors the dealer then up charges us because most people think they need a carfax report to make an informed decision. do your selves a favor have it checked by a mechanic and test drive before you buy if everything else checks out dont worry about what a company that knows nothing about what the car has actually been through.