We came across a great deal on a C4 Corvette. I activated my CARFAX membership but for some reason my password got reset. I tried many ways to reset my password but contact via customer support was the only way to get it reset. I then found out CARFAX only has email customer support. It took several days to have my password reset and I missed out on the opportunity to purchase the car because I could not look up the CARFAX. Two years ago I got a great deal on a Cadillac SRX because CARFAX showed it was AWD and had clean title. Fast forward to 2014 and CARFAX let me down. BTW, In the late 1980s, I actually worked on CARFAX's DEC computer in Columbia, MO when CARFAX's entire data center was in a room the size of a closet.