Because my vehicle's engine gave out, I was looking for a replacement vehicle for my family. When I signed up for the CarFax service, I chose the "Unlimited CarFax Reports. I had hoped to find information on about 20 different vehicles that I was looking at on several different auction sites. What I received from CarFax wasn't worth the $55--NOT AT ALL!!! And, by the time I found out, I was excluded from receiving a refund...excluded because of your rules of not being able to receive a refund simply because I had run 2 or more CarFaxes. I believe that you could have and should have been far more forth-coming! On the Selection for "Unlimited CarFax Reports", it states "Unlimited Reports by U.S. License Plate Valid for 60 Days." This is NOT Enough Information. Your information should have also included far more information that can only be found by clicking on and reviewing all information of the "Customer Agreement". What you do Not State is that you limit CarFaxes by VIN to only 5 but Unlimited by License Plate Information. A lot of good that does!! Many Car Owners would not divulge their license plate information so I couldn't even check their vehicles out. Also, on dozens (yes, literally dozens) of auction websites remove the plates prior to auctioning their vehicles off. If they don't remove them, they fuzz and distort the license plate area so that you cannot see the license plate information. So, how can I use the Unlimited CarFaxes by License Plate Information? I CANNOT!! Your Service WASN'T WORTH ANYTHING TO ME!!! All I could do is run 5 CarFaxes by VIN - NOT VERY UNLIMITED. And, with the distortion of license plates, I could NOT run any CarFaxes by License Plates - the only way you allow UNLIMITED CarFaxes for 60 DAYS!!! Okay - you can certainly see that I AM NOT A SATISFIED CUSTOMER. What could you do? Refund my hard-earned money immediately!! If you do, then you help pave the path of of making it right with this unsatisfied customer. What else should you do? Make the Unlimited CarFaxes to include Unlimited VIN CarFaxes!!!!!!!!!!!!!!!!! What could you have done? More Easily Inform prospective clients of the challenges and difficulties of running license plates, especially when I couldn't even get the license plate information on virtually any auction site that I went on. There are other things that could also be done to improve your services. Fred Franke ffranke@cox.net 504-782-3337