Cowboys - AVOID AVOID AVOID!!! If you are wondering why Car Jet are so cheap it's because they are just a third-party with a glossy website. They actually use a selection of rogue suppliers and steal peoples deposits when things don't work out. The whole system is automated and they are impossible to contact (no way to message or email them and the only phone number is an international number that they don’t answer). CarJet took a £75 deposit and provided us a voucher for their cowboy partners "Exclusive Rent A Car" in Dubrovnik. Our flight was cancelled through no fault of our own and we were rebooked on the next available flight the following day. I contacted Carjet and Exclusive Rent a car to advise them of the delay and request that they hold the car. I also sent a request to Carjet to modify the booking on 02/03/24 when we were notified that our flight was cancelled. Despite this, when we arrived at Dubrovnik we were told that the booking was cancelled and they did not have a car for us. We had to source a vehicle elsewhere at considerable stress and additional expense (1200 Euros). As a final insult, Carjet have kept our deposit and they make it impossible to contact them; they don't provide an email address so your only option is to call them on an international number where you will be on hold for 45 mins. They have no official complaints procedure, when I finally got in contact with them the woman I spoke to couldn't;t care less. She was was rude and aggressive and tried to blame me and said they would be keeping the deposit and I should claim from the airline. Please do not make the same mistake and avoid Car Jet at all costs.