I booked a car via Carjet in Aghadir for one week. I did the booking online the night before our trip to Morocco. There were issues during the booking, because everytime I tried to book the car,my booking just didn't go through and they gave me a reference number for the problem. However eventually after trying 3 different credit cards,I used a debit card and the booking and the payment finally went through,even though on the booking website it read that my booking didn't go through,I soon received a booking confirmation and a voucher to my email address. I arrive the next day to Aghadir and according to the voucher someone should be waiting for us at the arrival gate with a sign with my name on it. When we arrived,no one was waiting for us ,so I called the number which was on the voucher and the guy who answered the phone didn't know that we have a booking. Someone soon picked us up and took us to the office,and at the office the deposit payment didn't go through,me and my wife tried multiple different credit cards and none of them worked. I offered to use my debit card for the deposit but the guy said that would increase the price for up to 70€. Eventually the guy ta the rental office suggested tous to cancel the booking and he ASSURED US that we will get a refund, he asked me to fill in a declaration form for the reason of cancellation and he asked me to to take a picture of it and send it to Carjet customer service. They drive us back to the airport,and I booked another car online from a different company using my credit card with no problem what so ever ,and we got a new car in 10 min delivered to us at the airport. I called Carjet customer service because I couldn't find their email address on the voucher,the customer service told me that I'm not entitled to refund because it passed the pickup time, they refuse to even listen to what happened. I told them I wouldn't had cancelled the booking if I knew that I wouldn't get a refund and it was suggested to me by the guy at the rental office,but it didn't changed anything.