The words 'terrible', 'awful' and 'immoral' get bandied around a lot on review websites, but each of them is equally attributable to Carlton Leisure. The worst kind of people in society are those who seek personal gain in times of crisis. We have seen multiple companies attempt this during the Covid-19 health emergency and suffer the wrath of public opinion as a result - I only hope the same fate awaits Carlton Leisure. I think it is important to point out that even a cursory glance at social media or Trustpilot will tell you how widespread issues with this travel agent are. Multitudes of people have been unable to contact the firm after their flights were cancelled, scores were told they were not entitled to refunds when they were, and many more are being charged unfair admin fees to get their money back (I have personally experienced all of the above). The worst thing about this behaviour is its obvious grounding in greed. Prash (a Managing Director at Carlton Leisure) is determined to profit from a national emergency. His facebook is awash with a lavish lifestyle paid for by the customers he is ripping off. Natural justice will see your firm bankrupt and your family left destitute, Prash. And no, I do not have any spare change for the likes of you.