Absolutely dreadful customer service, when I was stranded 5000 miles away a few years ago, after the airline went bust, they did not pick up my call after a few times but answered when I withheld my number but refused to help. Airline in question wss Jet Airways (India). Had to pay £1800.00 for a one way ticket to get my son back to the UK and a further £900.00 each for my wife and myself to get back a week later. Travel insurance said I was not cover and the equivalent to Atol and Abta, the international body also refused to help, thousands of travellers were in the same position and lost out on thousands of pounds. Quick to take your money but No after sales service. Don't go there.