TERRIBLE! AVOID!!! Awful experience. Tried to change a flight to 2 days later due to bereavement. Having contacted the customer support team we were transferred through many different people before finally, Nimi explained it would cost over £900 to change a flight that I can see on sale online for less than £300. Despite informing her that the airline (WestJet) are able to change the flight for a minimal fee if they contact them (due to them being the agent); she proceeded to explain she could not help, had to leave and that no-one else was available to help. WORST CUSTOMER SERVICE EVER.