Save yourself a lot of trouble and DO NOT use Carlton Leisure. Go with a suitable agent. I do not know how Carlton Leisure are running! We booked 6 flights through Carlton Leisure to Sydney, Darwin, Bali and UK. As soon as we booked we needed to change a flight we were charged £300. We were set to fly to Sydney on 20th November, I logged into the airline portal to check in to see that ALL our flights had been cancelled. We spent the next few days on the phone to Carlton Leisure they were not helpful! The Airline was unable to assist us as changes had to be made though our Travel Agent. After numerous calls the airline finally made changes as our Travel Agent (Carlton Leisure was useless) The company are not able to communicate properly as they do not have good English and do not understand simple requests. The days leading up to us flying were very stressful trying to get the flights sorted was very difficult. We have addressed the issue with the airline that has since told us that they informed Carlton Leisure back in July (5 months prior) that our flight had been cancelled, yet we only found out days before by logging in to check in. Had we not logged in this could have been worse. We have had to change our plans, lose money on hotels and events due to Carlton Leisure's poor communication. I will never use Carlton Leisure again!!