If there is 1 thing I can recommend when your booking a holiday is DO NOT book with this company!! We booked our flights through this company and 2 days before we where due to fly we got a very difficult to decipher email from one of the flight companies saying our flight had been cancelled, we contacted Carlton Leisure who at first told us the flight wasn’t cancelled and then after several phone calls and us having to chase them the flights where cancelled and they refused to help us telling us we could apply for a refund after the flight dates. On further research we discovered the flight company had been band from flying months before we had even booked our flights so Carlton had clearly booked flights with a company that wasn’t even running! It took us 3 months and several emails chasing them to get our ‘partial’ refund that was no where near what we’d had to pay for replacement flights and just to sweeten the deal they charge a nice big admin fee for the privilege! DO NOT use this company book your flights directly or use one of the more mainstream complains or Kiwi.com is great!