Carlton Leisure don't care about you or your flights, they are a complete mess. We booked flights (expensive ones!) through Carlton Leisure to South America, and the flights we wanted didn't have many changes. One of the flights went from Lima to Rio in a few hours. Almost every month since we booked the flights changed by hours and we were put on different flights to the one WE HAD ALREADY PAID FOR. Our lovely direct flight from Lima to Rio had now changed to a 24 hour changeover in Santiago, which literally made us lose a day of our holiday. Don't expect them to call you to tell you they're ruining your holiday, they will just email and if you do call back they barely even speak English so it's useless. Do they offer any kind of compensation for adding 24 hours onto your flight? Of course not. Cowboy company and I really hope they get investigated soon.