Took no responsibility for glitch on website. Despite clicking cancel on the payment screen website timed out, clicked refresh to make sure payment hadn’t gone through. Came back to the payment page which was blank. Checked emails following day and looks like payment had gone through, tried to speak to them about this as soon as i realised but took no responsibility and said everything is booked. Advisor said its not happened to anyone else so it can’t be true. Advisor also asked why i didnt check my email straight away. The question is why would i check my email when i clicked cancel and didnt expect the payment to go through? Called within 24 hours when i realised. Appalling customer service, no ethics.