I've been flying for business for 6 years now. This was the worst booking agency I have ever deal with. It to them 5 days to sort out a reservation I could do online in 1-hour max. Unfortunately, they came up as the cheapest price at the moment on Skyscanner and I went with them. Never had issues with that before, until I bumped into these guys. I had trouble processing payment, had to call my bank to send them authorization codes. They then could not find the code and made me pay again for the whole trip. In this process, it took them so long they lost the flight reservation and ended up spending 2 more days until they were able to get me on viable flights. Customer support was given by a different person on every email and on the phone, their English was so bad we could barely communicate.