I couldn’t put into one word my experience with charlton leisure. The pandemic hit which isn’t their fault however the way they handled it is the worst I’ve ever engaged with. Oman, our airline had told us we are entitled to a refund which we were then explained to that that wasn’t a possibility, then our options were to have credit or an extension on our flights, multiple operators were telling us different things and couldn’t seem to come to a conclusion between each other. They kept fobbing us off and saying they’ll get back to us which never happened and we only spoke when we actually rung ourseves. In the space of time that they had told us they’d get back to us we had managed to ring several people in the company as well as Oman as well as two internal flights in Thailand which we won’t make whilst they still couldn’t confer between themselves what to do for us and get back to us. It is a shambles of an establishment and I honestly feel for anyone who had booked under these agents. To anyone who is thinking of booking with these I honestly hope that you see this review and the myriad of others that reinforce it before you make a booking. I am not one to comment or review as I have stayed in some questionable places before as well as some beautiful but this is by far the worst experience I’ve had and I haven’t even been on the holiday.