Morally bankrupt company who are manipulating their own T&C's to extort money from customers who have had their flights cancelled due to coronavirus. I am legally entitled to a full refund and all airlines are doing this, yet Carlton Leisure are attempting to skim £75pp, so £150 from my booking. As a frontline worker I am seeing the desperation that this pandemic is causing and to see this company gleefully profiteering is disgusting. Carlton Leisure you are committing business suicide and your customers will vote with their feet when this pandemic is over and if there is any justice you will not survive. They quote paragraph 13.2.2 from their terms: "tickets returned to us for a refund are subject to an administration charge of £75 per ticket, irrespective of the number of tickets returned. You will be required to pay a per ticket cancellation charge, imposed by the airline or the consolidator pursuant to their terms and conditions" As is clear to everyone but Carlton Leisure, this is to cover airline fees in the event of my cancellation. But I didn't cancel, the airline did and they are not charging a fee to Carlton Leisure. They are attempting to take advantage of a horrendous situation, they know they are wrong and will eventually have to refund fully, yet are doing this merely to maintain their own cash flow. Shame on u Carlton Leisure, bunch of parasites. Edit.....it would appear Carlton Leisure have seen this review as I've just had an email from Prash offering to reduce the fee to £100. He also added the not so subtle threat that I need to accept this offer quickly as if the airlines change their refund policy, I may not be entitled to anything! You couldn't make this stuff up! Just how low can this company dive. Ok Prash, just for u clearly....... What part of " I will only accept the full refund that I am legally entitled to" do u not understand. They are now attempting to have the numerous bad reviews from their customers removed from trustpilot and Google by quoting the above term. The above term is not applicable in law to the current circumstances. Carlton Leisure instead of attempting to bribe, threaten and then remove the reviews, just give out the refunds to your customers.