The Competition & Markets Authority (UK Gov) have issued guidance on customer contracts, cancellations and refunds during COVID-19. To quote the CMA - The position in most cases Where a contract is not performed as agreed, the CMA considers that consumer protection law will generally allow consumers to obtain a refund. In particular, for most consumer contracts the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or services; no service is provided by a business, for example because this is prevented by Government public health measures; a consumer cancels, or is prevented from receiving any services, because Government public health measures mean they are not allowed to use the services. Non-refundable payments and fees In the CMA’s view, the above rights to a refund will usually apply even where the consumer has paid what the business says is a non-refundable deposit or advance payment. The CMA also considers that businesses should not charge an admin fee (or equivalent) for processing refunds in the above circumstances. https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds I think the above speaks volumes.