The worst customer experience possible if I could give ZERO stars I would. This company is attempting to commit fraud! I booked flights for September 2020 with Carlton Leisure in Jan. April I get a new flight schedule due to COVID-19 and I replied as asked that I agreed to the new flights. I then get told that the airline had cancelled the flights. I had to confirm if they meant the newly scheduled ones and was told yet again it was all cancelled at the airlines end. I contacted the airlines who confirmed it was CL who cancelled the booking and the flights were still operating. CL are asking for me to initiate the refund and agree to their admin charges and keep trying to manipulate its customers so they can profit from this situation. I havent cancelled and neither have the airlines so how am I liable to the admin charges? It is my statutory right to a full refund as CL have failed to provide the service we entered into contract. Then I find out they applied to the airline for my refund without my authorisation even when I expressly told them to have me on the alternative flights that were available with the airlines. AVOID THIS COMPANY as they are immoral and unscrupulous. They have reported all negative reviews on Trustpilot and just gone a copy and paste reply to google reviews. AVOID AT ALL COSTS!