The worst travel agent I have ever used. Booked a 3 week trip around the US and Canada, and since having everything cancelled due to Corona Virus, they have been absolutely useless. Delta were issuing refunds, but CL did not want to refund me my money and insisted that Delta were only offering a travel voucher. After getting in touch with Delta myself, they confirmed I could get a refund. I sent this information to CL, and had to escalate to my travel agents boss. Miraculously, when I escalated this issue, they had confirmed that I am able to get a refund and it can take up to 6 weeks. After waiting 6 weeks (today being the official date) I emailed Ted, my travel agent from Carlton Leisure, and he emailed me a refund form which I had to fill out in order to get my refund......so I have been waiting 6 weeks for nothing. Fingers crossed it'll arrived soon. That issues dealt with, I also had to try and get a refund/travel voucher for Air Transat. AT were only offering vouchers, but this leg of my trip was in the middle of the trip. I contacted CL and asked if I can use this voucher from London to Canada, and they said no. So I currently had a voucher that could only be used to travel to Canada from American; couldn't change the location, name, nothing. I contacted Air Transat and they confirmed that I could use this voucher anywhere, but CL were still insisting that I couldn't. I had to contact Air Transat myself on Twitter to get confirmation to send to Carlton Leisure in order for them to confirm I can use my voucher from London. Absolute waste of time, money and a complete shambles of a company.