Booked ticket with them my flight got cancel because of COVID-19 I spoke with Ronny to ask my refund I been advised that we will take £60 admin fee. I asked him why I have to pay fee I been advised because of cancelling your ticket I told him several time that don’t you have sense that flight got cancelled I’m not getting any service from you than why I have to pay. Somehow I told him to cancel it and I been advised by him over the phone it will take 5 to 7 working days to refund your money back after waiting 7 working days I send an email he came up with something new that we will refund you in 6 to 12 weeks but unfortunately he is not a man of his words because it been over 12 weeks still no refund. He came up with new excuse that I’m Sending you a form to get agree, sign it that we will charge you £60 admin fee. Kind of forcefully asking me to sign. I have never seen in my whole life that if company is refunding money into your credit card they are asking you to sing any letter lol. I would recommend you to don’t believe into these good reviews it looks like they are fake reviews by them. When I read reviews I made booking with them but end up with all this nonsense. Please stay away from them they are disgraceful. I even don’t believe the guy I’m dealing with if he is telling me his right name lol.. I had same booking for my friend with Gotogate they refund my money in 1 week without any charges because they said we have received full refund from airline