British Airways cancelled my flight and provided a full refund back to Carlton Leisure. However Carlton Leisure say it costs £75 to give it back to me (even though this fee is not identified in their terms for this action), and instead they refer to sections in their terms which refer to an admin fee for if I have requested a refund. Very disappointed. Awful customer service. And they try to blame the innocent airlines who are actually very helpful. I am still waiting on Carlton Leisure to refund over £700.
4 years ago
Carlton Leisure has a
2.2
average rating
from
188
reviews
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