In Nov 2019, I booked flights to Paraguay (22 Aug-1 Sept), and received an email on 24th July explaining I am entitled to a full refund. The email was clear and concise in requesting me to reply within 48 hours of my decision. They explained the refund would be minus £75 admin fee. I responded to go ahead, as I had read the small print of the contract given when buying the "non-refundable" tickets that stated there would be that admin fee. There was also mention two routes, with two differing time frames, that may be taken to get the refund. I asked for clarification and was told mine would fall in the twelve week category. So, I was pleasantly surprised to find the refund on my card on Saturday 22 August....only a month since being notified....and coincidentally on the date I was supposed to travel. I understand the issue that some have regarding the admin fee, but it is in the small print of your contract when buying tickets. Personally, it's my contribution to keeping ones in employment during these challenging times. I would book with Carlton Leisure again.