I was advised to pursue my claim with Carpenters by Hastings - I can only imagine Hastings get some kind of commission from them as there is no other reason I can think of why anyone would recommend this company. I had confirmation on the phone in July of 2022 that my claim with them would be closed, I also sent this in writing via the portal. I was told on the phone yes this is fine due to all the problems you have had with us (I had already written a formal complaint and mentioned contacting the FCA and SRA because of their poor practice and absolute lack of contact). After this, my account was closed and as far as I was concerned that was that. Yesterday (a year and a half after my last contact with them when I closed the account!) I received a phone call from a woman, Natalie, saying it's reaching up to 3 years since my accident so they need to hurry and get the claim closed, they need information from me.. I told her my account and claim had been closed with them and she says there is no record of this on my account, how convenient! Then she changed her tune straight away saying I will be charged for the medical appointment and report (which was absolutely full of errors!) and any other costs will be billed to me. I have since sent an email to them and their complaints email to reiterate the closing of the account and that they are not to contact me whatsoever. Dealing with Carpenters has worsened my anxiety and C-PTSD and I am once again considering contacting the FCA, SRA and also the Legal Ombudsman should they continue to contact me and try to charge me for anything. The lack of service, ethics, contact and empathy from this business is absolutely disgusting. Do not open a case with Carpenters Group.