December 2021 I had a bus rear end me and write my car off. Year it took me to be referred for medical after hearing nothing! the company then had a staff change over and was unavailable for 6 months! When I finally had my assessment from the doctor, they claimed they never received it despite speed medial advising they have sent it over several times! this was ongoing from last August! The doctor then was un reachable and so in the end I had to fight to be examined by ANOTHER doctor and go through my medical all again a year and a half later! after again chasing and chasing, I got management involved for her to say she would send it across! Never heard anything for me to then ring weeks later to find she has gone on maternity!!! weeks opon weeks I have rang daily for updates and got told people would ring me back. It is now may 2024! The last thing my case handler said she would do is submit the loss of mileage and calculate it. 3 weeks ago management said they would tell her to do this asap! Spoke to my case handler yesterday and she said she would submit it after I kicked off! I have just come off the phone to chase and shock the claim still hasn’t been submitted and my case handler is off for the day. AVOID THIS COMPANY!