If I could give this company -100* review I would this company is an absolute joke like many others no contact, no updates , no returned emails or calls …. Approaching 3 years since the accident & still no settlement or any kind or information on this ongoing case. This company don’t seem to know their a*** from their elbow! Hospital appointments not documented in the claim, medical records not accounted for. I was seen by a consultant arranged by carpenters that wrote a report saying it was whip lash & strain & that he needed to refer me to a spinal specialist….. have never had an appointment I’ve been referred by my GP due to the ongoing trauma I have 2 MRI scans that shows significant damage to spinal cord & ongoing pain & injury this accident has significantly effected my entire life including loss of earnings due to having to reduce my working hours I am likely to have back issues for life It’s not whiplash! I currently have spinal steroid and epidural treatments termly which again is under my GP referral NOT Carpenters!! carpenters don’t seem to have the reports Evidencing all this & my GP is sick of them requesting the same medical records over & over again. The sheer stress this company has caused myself & my family is horrific seriously considering passing all this information onto the law ombudsman to investigate & even transferring to another solicitor to deal with it. I would not of instructed carpenters to deal with my claim its purely because my car insurance policy (Hastings) use this solicitors not sure if they are still in partnership but would seriously not take out a car insurance policy if they use this company & it’s not something I would have ever thought about until having a accident that wasn’t my fault (other driver admitted complete liability on the day of the accident) avoid like the plague …….