After over 6 years of a no fault car claim, Carpenters have been awful. They did not arrange adequate medical investigation into my injuries (I had urgent spinal surgery) they did not return emails or calls for around 6 months at a time. They finally settled my case without my permission using evidence I did not consent to, because they had missed the deadline the judge set twice. Very, very unprofessional. Gave contradicting information when they did contact me. The worst 6 years of my life was spent fighting with the team supposed to be fighting for me! AVOID AVOID AVOID