Horrible experience! The carpet cleaner's machine has left a huge visible stain on the carpet in the corridor in our new, freshly bought apartment. They did acknowledge the stain and came back to clean it - but they only made it worse! Seeing that, they have eventually decided to claim that the stain wasn't caused by their machine and refused to pay for further cleaning - and even refused to refund the original service! They are now ignoring my emails. I'm left £132 lighter and with a destroyed carpet which cannot be changed (communal corridor). Deeply regret hiring the company - avoid!!