Visited their Watford store yesterday, and bumped into a guy hoovering the entrance as we tried to get in, who was oblivious of our presence. The store was empty of customers, so tried to find someone to help. We approached two guys who were deeply in conversation but, as they totally ignored us, we thought better of it and approached another slouching behind a desk engrossed with this mobile phone. We asked him what we wanted to see and, without even looking up, he grunted what sounded like ‘over there’ and pointed in a general direction. When we looked ‘over there’ he had obviously sent us to the wrong place. Arrogant, rude and obviously have no intention of helping anyone; unless, of course, they are of the impression that they are doing their prospective customers a favour by allowing them in. We will not visit again. A stark contrast to the service and attitude at Tapi carpets, across the road, where we went instead: they could not do enough for us, without being pushy