Our order for nearly, £3000, placed at the beginning of August was eventually delivered, creased, and 4-6 weeks late, there was no reason given for the delay. We then wrote to their complaints department who treated us with the same disinterested contempt as Brighton Carpetright and who decided to “close their file” whilst offering us no explanation and stating that they are above current Consumer Legislation as they “do not have a compensation policy”. Absolutely dreadful customer service. I recommend to anyone needing to buy carpet NOT to use Carpetright.
4 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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