I have since tried to obtain a refund and been told only the manager of the store can issue but he’s not returning any of my calls. The carpet for room 2 is still not in stock / been delivered. The carpet for the stairs and room 4 was abandoned and being wrecked rolled up in room 2. The person who measured said skirting boards weren’t an issue but fitters refused to fit without but didn’t communicate this until they were leaving. Even what they have fitted is already pulled up and it’s only been a week! Staff in Staines store are as useful as a chocolate teapot and sound more like vicki from Catherine Tate show, “but yeah but no but yeah”. Austin the manager of the Staines branch is absolutely ridiculous and to be charged £50 admin fee is equally ridiculous considering the lack of service. Head office call handlers equally rubbish and seem to hold no power in actually resolving any issues. I just want a refund so I can order from else where and actually get a decent carpet fitted.