paid upfront to secure a discount for…
paid upfront to secure a discount for four bedrooms a hallway and a runner for the stairs.
All confirmed and dates to fit booked in.
4 bedrooms done over two days the fitters were superb.
Then told hallway would be the following week as a delay to the runners as the machine that does the wicking/sticking was broken.
Then nothing for a few weeks so called them, was told it's all in hand and will be fitted on x date.
the morning of fitting we called to confirm and were told oh sorry wont be fitted - " were you going to let us know" - errr sorry forgot.
Ok so when will it be fitted ? errrr don't know having a problem with the machine.
Weeks later after making 10 plus calls and leaving loads of messages at rayleigh and SOS with no reply i had to drive to the store -
i was told that the colour for the side of the runner hadnt been chosen - complete lie - then i was told that it was all being sorted- i refused to leave until i was given the fitting date - this a week later!
They arrived again the fitter was great and said all his carpet right jobs were behind they obviously have supply issue for stair runners- maybe cashflow problems?
Anyway he did the stairs apart from the bottom step as that hadn't been ready!!! useless -
He went back to the store and sorted the last piece and fitted it yesterday - looks great.
Carpet right staff were awful and buried their heads in the sand - nothing was pro active we had to chase them all the way and were just fobbed off.
No one really put their hands up and told us what happened it was always someone else's fault and even tried to say my wife hadn't picked the colour gobsmacked!
won't be recommending them to anyone we know !
4 years ago
Carpetright UK has a
1.6
average rating
from
1,137
reviews
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