Interesting that Carpetright's rating on TrustPilot is so high when clearly it has so many disgruntled customers who are being fobbed off. One might almost wonder where all the 5* reviews came from..... In the interests of transparency, I should point out, that I am in the 'disgruntled' camp and having no success in obtaining satisfaction from Carpetright, who feel that a quick apology from a salesperson should keep me happy, I am now committed to posting my experience on every review site I can find, to see how other customers feel. I ordered 2 carpets from Carpetright online on 31 AUG. I received an e-mail confirmation but no delivery date. 4 wks later I called the Livingston branch who were dealing with the order and told they would look into it. Called again and told it would be received within 2 weeks. After calling every week since then, I received an e-mail on 15 OCT thanking me for my new order and giving me another order number! After calling repeatedly, 1 of the 2 carpets arrived in store but they were unable to say where the 2nd one was, or would arrive. The missing carpet finally arrived on 10 NOV. At this point I told the store manager that I was expecting a discount on the price of my carpets, for the amount of time and effort it had taken to get my carpets and that Carpetright really needed to make this right and show me it valued me as a customer. She said she was not authorised to do this and at my request said she would get her Regional Manager to call me the next day (11 Nov). I am still waiting on this call - SURPRISE! Delivery was arranged for 11 Nov but only one was loaded onto the van and they had to make a return trip. The 2nd carpet was bent almost in two and badly creased down the middle. My (own) carpet fitter was able to get the worst of it out but not completely. Thankfully my furniture hides most of it but if more care was taken when storing the carpets this would not be an issue. I have ordered many carpets from many stores over the years and NEVER had such an appalling experience. Instead of addressing my complaint and making reparation, it appears that Carpetright's customer service policy is to have local branches agree how terrible their experience was but do nothing more and hope they quietly disappear. Thankfully there are many other carpet companies out there and I will be urging as many people as I can to use them and avoid the kind of shoddy service I have received.