The carpet is lovely, and the fitters were very efficient (once they arrived); but as Carpetright are all too happy to point out, they neither make the carpet nor employ the fitters, so they deserve no credit for that. Carpetright's job in this transaction was to co-ordinate the ordering and fitting, and at that job, they were terrible. We ordered online, and (after nearly two weeks) got a phone call from the local store (Brighton) to arrange fitting. They were only able to name a day, and said that the fitter would phone on the day to confirm a time. At 11AM, no call had come, so we phoned the branch, who said that "there was a delay at the warehouse" but they'd be with us that afternoon, again repeating that the fitter would call us. 4PM, still no phone call, so we chased the branch again, and they eventually admitted the fitter would not be making it that day. They were completely unwilling to move any other scheduled jobs to make up for our inconvenience, so we had to wait an extra two days. I understand that schedules slip, but at no point did anyone think to inform us that there was a problem, we were always the ones doing the chasing. Nor did they make any attempt to track the progress of the day's jobs, and react when things started slipping - they admitted that other fitters had completed their jobs already and gone home.