Very disappointed with the Bridgend store in South Wales, ordered our carpet 10 weeks ago, to be told it was a 4-5 week delivery, waited 7 weeks then chased them, couldn’t get through to Bridgend depot so I phoned customer services who advised me the carpet had been made and cut and was ready to be delivered to the store. Phoned again this week again couldn’t get through so phoned customer services who also couldn’t get through to the branch so said they would email them as a matter of urgency, now 3 days latter still no reply so I phoned them again only to be told our order has gone missing and that we would have to reorder would need to wait another 4 weeks for delivery and then wait until the end of January for fitting, this is not acceptable waiting 18 weeks for the carpet, so we have cancelled and will be going to somewhere else and never using carpet right again!!!! DISGUSTING CUSTOMER SERVICE