Chose a carpet in store at cribbs causeway in middle of October and told fitting would be around 16th Dec which I accepted. Surveyor came the following week to measure up. Never heard another thing from carpet right until I phoned yesterday for an update and was told the salesman hadn't bothered to put the details through. The manager said I couldn't get it until after the new year now, would give me some sort of discount and was emailing the quote through to me which I would receive in an hour or so. Still no email, text or phone call. This store has absolutely no right to be running a business, it's diabolical that they have no interest whatsoever in their customers.