Poor customer service, brought a mattress for £1000. Was faulty when arrived, sent pictures same day as it was delivered. After a long winded wait for inspection, they are now saying the mattress is not faulty. Customer service never replies to email, the store manager said he can see the issue but customer service is refusing to do anything. Even the 60 night sleep night guarantee they will not replace the mattress it’s all a con!!! Do not shop with these people!! Currently in process of seeking legal advice, as have proof in email from manager stating they can see the mattress is damaged and looks like it has been stored wrong before delivery.