Ordered new carpets on the 13th November. Told that we would have to wait 7 to 10 days for the carpet to be delivered to our local store for fitting. Heard nothing after 10 days so e-mailed and was told that the finance department had only just confirmed to the sales team that payment was approved! Got told we would have to wait another 7 to 10 days for the carpet. Heard nothing after 10 days so e-mailed again. This was 5 days ago and still no response! Rang Carpetright on last Friday and was told that someone would ring me back which they did not. Rang this morning (7th December!) and was told again that someone would ring me back in about 2 hours.....it is now 16:30 and nobody has rang me back! I have never experienced such poor customer service ever. They seem totally disinterested. The carpets should have been fitted weeks ago and Christmas is around the corner and I doubt we will get the carpets fitted in time. Dreadful company!