Very poor customer service. We ordered some laminate flooring in the August Bank Holiday sale and were told we could have it fitted in 2 weeks. We asked if we could have it fitted early December instead as we tied it in with decorators and new sofas. I called before the last lockdown in November to check all was okay - to ensure it all tied in as planned. Was told it would be fine. Last week I received a call saying our stock was unavailable and wouldn't be shipped until January. I was told I couldn't cancel my order, despite it being a credit agreement. I escalated a complaint to Head Office who said the store would call to offer me options. The options were to wait until Mid January or to cancel. I was so gutted, we had planned this all to be done in time for Christmas. I understand Covid can have an impact but it has not impacted on any other of our services and products. I am so disappointed. I would definitely not recommend Carpetright to anyone.