Wish I could give ZERO stars! If you are expecting to get an actual carpet from Carpetright then you will be disappointed- we went to the Woking branch, ordered carpet A, had this fitting cancelled two days before it was due as there was no stock! (After stripping two rooms of all old carpet and furniture in preparation...) so we went back and ordered carpet B as a replacement, had this fitting cancelled as no stock -again- then were told carpet A was back in stock and arranged another fitting, surprise surprise (after removing furniture from bedrooms for the second time) this was cancelled the day before as not in stock!! We have to constantly chase up our order, nobody really bothers to keep us updated, we are still waiting to hear back from them today and nothing so far, nobody answers the phone, zero customer service, complete and utter SHAMBLES - we have wasted weeks of our time- so avoid AT ALL COST and go elsewhere- I wish we had!!!