We got a carpet from Trafford park branch , the carpet was just under £1000 and we expected it to last but after just over two years the carpet was flat and matted I contacted the branch by email and after a few attempts a man came out to look at the carpet comments like , it’s traffic , could be fat walked in from the kitchen , build up of dirt , using the wrong Hoover . He was rude and abrupt and tried to tell me they had no information regarding carpet type so would be unable to trace it when I said all transactions are on the system tried to tell me that there was a new one in plant after arguing with me left with the attitude that if I can not find the paperwork tuff I got in contact with the complaints and all of a sudden it was found 12 weeks went by many emails no reply once again head office anyway it went on and on to the end we’re i got a phone call to say nothing easy being find as that is the nature of that carpet it’s colour and texture and there advice was to use a pull along hoover absolutely disgusting and bad practice I will never use them again the men that work there are truly unhelpful and talk down to customers and has coursed me so much anxiety I have been diagnosed with skin cancer in June and all this stress has just made me more depressed and feeling worth less