I had a carpet fitted by you four years ago. After 2 years signs of wear appeared on the stairs in spite of being told the carpet was suitable for stairs. It also came with a worthless guarantee of 10 years. I was told it was I quote ‘the way I use the stairs’ I am a pensioner living on my own so this was rubbish. After a lot of arguing with the very rude shop manager at the Chadwell Branch I had no option but to pay over £100 to have the stair carpet replaced. The fitter who was not employed by Carpetright agreed the carpet was faulty. Update, 2 years later the new stair carpet has been down the same time as the original carpet. There is no sign of any wear or tear on the carpet. I go up and down the stairs in exactly the same way so it is obvious the original carpet was faulty. I was conned into paying an extra £100 to replace the stair carpet and had to put up with the rudeness and insults from the store manager. I had used Carpetright many times before with no complaints but I would never ever use them again. Terrible customer service.