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Mr T N
One star is too many for these crooks! AVOID AT ALL COSTS! They offer a 25 year wear warranty but don't be fooled its a lie. Their CEO Wilf Walsh is well aware of it too and doesn't care. We had our laminated floors for the whole house done it lasted less than a year before it started to peel (yes you read that right). First they look at it saying it your fault somehow. Then if you continue to complain come the best joke they send a completely independent inspector who is nothing of the sort they are employed by carpertright will always side with them its just a lie. Who tells you its because the vacuum cleaner is at fault clearly a lie these companies spend millions developing vacuum specifically not to do that. Then the CEO Wilf tells you tells again its your fault and its just "wear". Well the warranty is specifically for wear Wilf stop making excuses and help your customers out instead of lying to them. If you choose them don't expect much of your floor it will last a year if your lucky then you'll need to replace it and if you choose to complain you are treated with contempt and lied too. You are even expected to pay for this honour "pay to complain" I am now with the ombudsman but this company are crooks.
3 years ago
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Carpetright UK has a 1.6 average rating from 1,137 reviews

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