This company is shocking when it comes to customer service and the standard of the fitters they use is sub standard. Had my flooring fitted by a fitter they organised, when the fitter made a mess of it including scratching the flooring, leaving gaps between the vinyl tiles and an awful job at the finishing sealant. The fitter denies scratching anything and also denies moving furniture and is lying but carpetright have no interest in sorting it out as they say it’s between me and the fitter and maybe I should take the fitter to a small claims court. I can’t do that without the fitters details which they have failed to provide every time I have asked them . Avoid at all costs or at least use a fitter you have organised yourself and you know is trustworthy and has good results or you may end up in the same position.