I did arranged a surveyor (Steve), sales (Carl) and fitting all through carpetright. I was very excited to get the new carpets until I was told they surveyor had messed up the order like he always does (The fitter said) and they couldn’t lay the carpet in one of the big double rooms (where I work). They would not leave the carpet there to make it safe and instead left me with only underlay and hundreds of nails sticking out. Talk about a health and safety issue AND I have a young child. I’ve now been waiting over 2 weeks for them to ‘fix’ their own mistake. Their promised of a fast track and getting a temporary carpet to make sure it’s not a hazard have come to nothing and no body has even bothered to keep me updated. I’ve been calling customer service, the store where I bought it and even the fitting centre only to be told sorry the fitter us on holiday for a week perhaps he can come after 3 weeks of waiting! Beyond unacceptable, you should be ashamed carpet right!!!!